Refund & Guarantee Policy

1. Our Commitment

At SifiSoft, we are committed to delivering high-quality software solutions that meet your expectations. This policy outlines our guarantee and refund terms to ensure transparency and build trust with our clients.

2. Quality Guarantee

We guarantee that all work delivered will:

• Meet the specifications outlined in the project proposal and agreement
• Be free from critical bugs and functional defects at the time of delivery
• Follow industry best practices and coding standards
• Include the agreed number of revision rounds as specified in your package

3. Post-Launch Support

All projects include post-launch support as specified in your service package:

• Starter Package: 30 days post-launch support for bug fixes
• Business Package: 30 days post-launch support for bug fixes
• Professional Package: 60 days post-launch support for bug fixes and technical assistance
• Custom/Enterprise: Support period defined in project agreement

Post-launch support covers fixing bugs and issues present in the delivered work. It does not cover new feature requests, scope changes, or issues arising from third-party services or client modifications.

4. Refund Policy

4.1 Deposit Refunds

If a deposit has been paid but work has not yet commenced:

• Full refund available within 7 days of payment
• 50% refund available if initial planning/consultation has been completed
• No refund available once design or development work has started

4.2 Project in Progress

Once a project is underway:

• Payment for completed milestones is non-refundable
• If the project is cancelled by the client, payment is due for all work completed to date
• Partial refunds may be considered on a case-by-case basis for extraordinary circumstances

4.3 Non-Delivery or Breach of Contract

If we fail to deliver the project as agreed:

• Full refund of all payments made if we are unable to complete the project
• Partial refund based on undelivered milestones if the project is partially completed
• Refunds processed within 14 business days of the refund request being approved

5. Satisfaction Guarantee

We stand behind our work. If you're not satisfied with the delivered project:

• We will work with you during the revision rounds included in your package to address concerns
• Additional revisions beyond the package limit can be purchased at our hourly rate
• If the deliverables do not meet the agreed specifications, we will rectify the issues at no extra cost

Satisfaction disputes must be raised within 7 days of delivery and must reference specific aspects of the project agreement that have not been met.

6. Exclusions

Refunds and guarantees do not apply to:

• Changes in client requirements after project approval
• Third-party service failures (hosting, domains, APIs, payment gateways, etc.)
• Client-caused delays or lack of communication that extend project timelines
• Issues arising from client modifications to delivered code
• Subjective preferences not specified in the original project requirements
• Add-on services purchased separately from the main project

7. Requesting a Refund

To request a refund:

1. Email us at info@sifisoft.com with "Refund Request" in the subject line
2. Include your project details, invoice/payment reference, and reason for the refund request
3. Provide specific details of any unmet specifications or issues
4. We will review your request and respond within 5 business days

All refund requests are evaluated on a case-by-case basis. We may request additional information or attempt to resolve the issue before processing a refund.

8. Payment Processing

Approved refunds will be processed as follows:

• Refunds issued to the original payment method used
• Processing time: 7-14 business days from approval
• Bank processing may add additional 3-5 business days
• Refund confirmation will be sent via email

9. Dispute Resolution

If you're not satisfied with our refund decision, we encourage open communication to find a mutually agreeable solution. In the event that we cannot resolve the matter directly, you may seek resolution through mediation or legal channels in accordance with South African law.

10. Changes to This Policy

We reserve the right to update this Refund & Guarantee Policy at any time. Changes will be effective immediately upon posting to this page. The "Last updated" date will be revised accordingly. Existing projects are governed by the policy in effect at the time of agreement.

11. Contact Us

For questions about this policy or to discuss your project: