Question 1

What services does SifiSoft offer?

Accepted Answer

We specialize in web development, mobile app development (iOS & Android), API development, and logo & brand design. We also offer complete startup packages that bundle multiple services together at discounted rates.

Question 2

Do you work with clients outside South Africa?

Accepted Answer

Yes, absolutely! We work remotely with clients worldwide. All communication is done via email, video call, or messaging platforms. Invoicing is in ZAR (South African Rands) unless otherwise agreed upon.

Question 3

What is your typical turnaround time?

Accepted Answer

It varies by project scope. A starter website typically takes 1-2 weeks, a business website 2-3 weeks, and a simple MVP app 3-4 weeks. Timelines begin after the deposit is received and all required materials (content, branding, credentials) have been provided.

Question 4

Do you offer free consultations?

Accepted Answer

Yes! We offer free initial consultations to discuss your project, understand your needs, and provide recommendations. There's no obligation to proceed after the consultation.

Question 5

How does your pricing work?

Accepted Answer

We offer transparent, fixed-price packages for most services. You can view all our pricing on the Pricing page. For custom or enterprise projects, we provide detailed quotes based on your specific requirements.

Question 6

What payment methods do you accept?

Accepted Answer

We accept bank transfers (EFT), credit/debit cards, and popular South African payment methods. For international clients, we can arrange PayPal or other convenient options.

Question 7

Do you require a deposit?

Accepted Answer

Yes. For projects under R30,000, we require a 50% deposit before work begins and 50% on completion. Larger projects use milestone-based payment schedules agreed upon before commencement.

Question 8

Do you offer payment plans?

Accepted Answer

Yes! We offer instalment plans (3 monthly payments) for projects under R20,000 with an 8% processing fee. We also offer a 7% discount if you pay in full upfront.

Question 9

Are there any hidden fees?

Accepted Answer

No hidden fees. Our quotes are comprehensive and transparent. Domain registration, hosting fees, and any third-party services (like payment gateways) are clearly stated separately if not included in your package.

Question 10

Do you offer refunds?

Accepted Answer

Refunds are handled according to our Refund Policy. Generally, deposits are non-refundable once work has commenced, but we work with clients to find fair solutions if issues arise. Please review our complete Refund Policy for details.

Question 11

What do I need to provide to get started?

Accepted Answer

Typically, you'll need to provide your content (text and images or guidance on what's needed), any existing branding (logo, colors, fonts), and access to your domain and hosting accounts. We'll guide you through everything during the onboarding process.

Question 12

Can I request changes during the project?

Accepted Answer

Yes. Each package includes a set number of revision rounds. Changes within the agreed scope are covered. Work outside the original scope is treated as a change request and quoted separately before proceeding.

Question 13

Will I own my website or app after it's built?

Accepted Answer

Yes, 100%! Upon final payment, you receive full ownership. Your domain, hosting account, code, and design files are all registered or transferred to your name. SifiSoft retains no ongoing rights to your custom deliverables.

Question 14

How do revisions work?

Accepted Answer

Each package includes a specified number of revision rounds (typically 1-3 depending on the tier). A revision round means you can provide feedback on the current version, and we'll make adjustments. We encourage consolidated feedback to make the best use of revision rounds.

Question 15

What if I need changes after the project is complete?

Accepted Answer

We offer post-launch support included in most packages (ranging from 30-60 days). After that period, you can sign up for a monthly maintenance plan or request ad-hoc work at our hourly rates.

Question 16

What technologies do you use?

Accepted Answer

We use modern, industry-standard technologies including React, Next.js, React Native, Flutter, Node.js, and various cloud platforms. We choose the best technology stack based on your specific needs and long-term goals.

Question 17

Will my website be mobile-friendly?

Accepted Answer

Absolutely! All our websites are fully responsive and optimized for mobile, tablet, and desktop devices. Mobile-first design is standard in all our packages.

Question 18

Do you provide hosting?

Accepted Answer

We can set up hosting for you, but we recommend you own your hosting account directly. We'll guide you through selecting an appropriate hosting provider and assist with the setup. This ensures you have full control and ownership.

Question 19

Will my website be SEO-optimized?

Accepted Answer

Yes! All our packages include basic on-page SEO (meta tags, proper heading structure, sitemap, etc.). Higher-tier packages include advanced SEO optimization. We can also provide ongoing SEO services if needed.

Question 20

Do you provide website/app maintenance?

Accepted Answer

Yes. We offer monthly maintenance plans for both websites (from R150/month) and apps (from R300/month), covering updates, bug fixes, backups, security monitoring, and priority support.

Question 21

Can you integrate with third-party services?

Accepted Answer

Yes! We regularly integrate with payment gateways (PayFast, Yoco, Stripe), email services (Mailchimp, SendGrid), CRMs, analytics tools, and many other third-party APIs and services.

Question 22

Do you offer support after launch?

Accepted Answer

Yes! Most packages include post-launch support (30-60 days depending on tier). After that, you can sign up for monthly maintenance plans or request ad-hoc support as needed.

Question 23

What's included in maintenance plans?

Accepted Answer

Maintenance plans typically include software updates, bug fixes, security patches, regular backups, uptime monitoring, minor content updates, and priority support. Specific inclusions vary by plan tier.

Question 24

How quickly do you respond to support requests?

Accepted Answer

For active maintenance clients, we aim to respond within 24 hours on business days. Critical issues (site down, security concerns) are prioritized and addressed as quickly as possible, often within a few hours.

Question 25

What happens if my website breaks?

Accepted Answer

If you're on a maintenance plan, we'll fix it as part of your plan. If not, we offer emergency support at our hourly rates. We also maintain backups of all projects we build, so we can restore if needed.

Question 26

Do I need to have a logo before starting?

Accepted Answer

Not necessarily. We offer logo design services starting from R100. Many of our startup packages include logo design. We can create your complete brand identity alongside your website or app.

Question 27

Can you redesign my existing website?

Accepted Answer

Yes! We can redesign existing websites to modernize the look, improve performance, or add new functionality. We'll assess your current site and provide a quote based on the scope of changes needed.

Question 28

Do you provide UI/UX design mockups before development?

Accepted Answer

For higher-tier packages and custom projects, yes. We create wireframes and high-fidelity mockups for approval before development begins. Basic packages use a more streamlined approach with design during development.

Question 29

What file formats do I receive for logo designs?

Accepted Answer

It depends on the package. Basic logos include PNG and JPG. Professional packages include PNG, JPG, SVG, and source files (AI). Complete brand identity packages include all formats plus brand guidelines.

Question 30

Do you offer discounts?

Accepted Answer

Yes! We offer 10% off for early-stage startups (business < 12 months old), 12% off for students/recent graduates (within 1 year), 15% off for non-profits/NGOs, and 10-15% off for bundled services.

Question 31

How do I qualify for a discount?

Accepted Answer

Discounts are confirmed before project commencement. Contact us with your situation (startup age, student status, NPO registration, or the services you'd like to bundle) and we'll apply the relevant discount to your quote.

Question 32

What are startup packages?

Accepted Answer

Startup packages bundle multiple services together (e.g., website + logo + branding) at a reduced rate compared to purchasing services separately. They're designed to give new businesses everything they need to launch at an affordable price.

Question 33

Do you have a referral program?

Accepted Answer

Yes! We offer R1,000 credit for each referred client who completes a project with us. Both you and the person you refer benefit.

Frequently Asked Questions

General

Pricing & Payments

Project Process

Technical Questions

Support & Maintenance

Design & Branding

Discounts & Packages

Still Have Questions?